At J'ano, our goal is to offer our customers 100% satisfaction. Your opinions, questions, and feedback are important to us. Please feel free to contact us. Keep in mind that you can find answers to the most Frequently Asked Questions in the FAQ's section this link is provided at the bottom of each page.

Speak Live to a Customer Care Representative

To engage in' live web chat' with a Customer Care Associate click on the button below:

Live chat by Boldchat

Send us an Email

1.  For general inquiries and customer care send email to: customercare@janodesigns.com

2.  For business and wholesale inquiries:  Click Here or send email to info@janodesigns.com

3.  To place an International Order Click Here

4.  For Press Inquiries or to feature J'ano in an article send email to: press@janodesigns.com

5.  For technical support and web site navigation email: technicalsupport@janodesigns.com

Customer Care Contact Form

You can also contact the Customer Care Department by filling out the form below, we will respond to your email within one business day.

Telephone Customer Care

If you would like to speak directly to one of our Customer Care Consultants who will be happy to assist you call us at: 1-416-850-3250.

Hours of Operation

Customer Care Department: Monday-Saturday 9am-5pm EST.

Address

The shipping address for all return or exchange merchandise will be noted on the receipt that  is shipped with your merchandise. If you have lost this receipt please contact our customer care department to obtain our shipping address.